IT Support Technician

Closing Date: 18/06/2021 @ 17:00

Position Description

We are currently looking to recruit an IT Support Technician to support our growing team in our fabulous new Head Quarters based in Banbridge. This post is permanent contract. It is an amazing opportunity for a candidate that wants to gain experience with a progressive and dynamic company to further your career.

Job Summary

The successful candidate will be responsible for ordering and stocking associated IT equipment for all Alternative Heat employees. This candidate will provide a central point of contact for all phone or IT queries from Alternative Heat employees and they will be responsible for liaising with equipment suppliers to help resolve.

Responsibilities include:

  • Sourcing and ordering of laptops / surface / computers as required for all new starts & upgrades
  • Load & Update software packages on computers as required
  • Track & manage software licenses to ensure they are kept upto date
  • Setup and manage email accounts and company email groups
  • Review printers and source, order and setup new printers as required
  • Liaise with printer suppliers / maintainers to ensure they are maintained and serviced inline with manufacturers recommendations
  • Monitor ink toner / cartridges and ensure adequate stock is maintained as required
  • Provide technical assistance to team for computer / printer queries
  • Liaise with Nitec (external IT support Team) as required to resolve any technical issues / firewall queries
  • Order, track and maintain phones for new and existing users
  • Provide technical guidance / training to users as required
  • Track monitor and report on monthly usage
  • Review and negotiate phone contracts and data allowance inline with company demands
  • Stock and setup remote dongles as required
  • Develop and maintain IT & Phone master asset list
  • Any other duties deemed necessary by management.

Essential Criteria:

  • Excellent Microsoft Office skills
  • Relevant IT experience.
  • Ability to take ownership of their duties and work via their own initiative.
  • Demonstrate a good ability to work in a fast-paced environment.
  • Excellent attention to detail.
  • Good communication skills.


Head Office, Banbridge


08:00-17:00, Mon – Thurs, 08:00 -15:00 Fri


Competitive depending on experience

Responsible to:

Managing Director

About Us

The opportunity has arisen to join an industry leader in UK's Building Services providers. We design, develop and deliver a wide range of offsite-prefabricated, innovative and sustainable building service solutions throughout the UK & Ireland.

Alternative Heat specialises in the design, supply and installation of a wide range of prefabricated energy solutions, typically built in NI and shipped throughout the UK and Ireland. We also offer turnkey design, build and operate solutions for commercial energy centers and large-scale district heating solutions and have experience with successfully procuring and delivering many similiar packages to a wide range of public body's throughout Ireland and UK.

Employee Benefits:

  • Full in-house training
  • Competitive Pension Scheme
  • Life Assurance
  • Health Cash Plan
  • Annual Health Check
  • 30 days Annual Leave

To apply for this role, send your CV and covering letter to
Alternative Heat is an equal opportunities employer.

Apply for this role